Shipping & Returns

Return Policy

Thank you for shopping at KoollocO. We appreciate your business and want to ensure you're fully satisfied with your purchase. If, for any reason, you're not completely happy with your purchase, please review our return and refund policy below.

Shipping:

Estimated delivery in 4-7 business days

Return Window:

You can return your purchased items within 7 days of receiving the order.

Return Conditions:

To be eligible for a return, your item must:

Be unused and in the same condition
Be in the original packaging

Damaged or Defective Items:

If your order arrives damaged or defective, please contact us within 7 days of receiving your item. We require photographic evidence of the damage or defect. Upon approval, we will send a replacement at no additional cost to you.

Incorrect Orders:

If you receive an incorrect item (wrong size, color, or design), please contact us within 7 days of receiving your item with photographic proof. We will send a replacement at no additional cost.

Sizing Issues:

We do not accept returns for sizing issues. Please refer to our detailed size guide before making a purchase to ensure the correct fit.

Change of Mind:

We do not accept returns for change of mind purchases.

Return Instructions:

To initiate a return for a damaged, defective, or incorrect item, please contact our customer service team at info@koolloco.com with your order number and photos of the issue.

Thank you for shopping with KoollocO. We appreciate your understanding and cooperation.

Return Process:

To initiate a return, please email us at info@koolloco.com We will provide you with instructions on where to send your return.

The customer will be responsible for return costs. Shipping costs are non-refundable.

Please do not send your purchase back to the manufacturer.

Refunds:

Once we receive and inspect your returned item, we will send you an email to confirm its receipt and notify you about the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your original payment method within 7 working days.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please contact us at info@koolloco.com

Late or Missing Refunds:

If you haven't received your refund yet, first check your bank account again, then contact your credit card company or payment provider. It may take some time before your refund is officially posted.

If you've done all of this and you still have not received your refund, please contact us at info@koolloco.com

If you have any questions about our return and refund policy, please contact us at info@koolloco.com

We value your satisfaction and want to ensure that the return process is convenient and efficient for you. If you have any further questions or need assistance with your return, please don't hesitate to reach out to our customer support team. We're here to help make your shopping experience exceptional from beginning to end.